Shipping Policy

Thank you for shopping with Urban Tactiles. We want to ensure you have a great experience, from purchase to delivery. This shipping policy outlines our practices to keep you informed about the delivery of your orders.

1. Processing Time

  • All items are made-to-order, which allows us to offer a wide range of designs without holding inventory.
  • Order processing typically takes 2-7 business days before your item is shipped.
  • During peak seasons or sales events, processing times may be slightly longer.

2. Shipping Methods and Timeframes

We currently ship to addresses within the United States.

Estimated delivery timeframes:

  • Standard Shipping: 3-5 business days after processing
  • Express Shipping: 1-3 business days after processing (where available)

Please note: These are estimated timeframes and may vary depending on the shipping destination and any unforeseen circumstances.

3. Shipping Costs

  • Standard Shipping: Free on orders over $50. Orders under $50 are charged a flat rate of $5.99.
  • Express Shipping: Available for an additional fee, calculated at checkout based on your location and order weight.

4. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with a tracking number.
  • You can track your package using the provided tracking number on the carrier’s website.

5. International Shipping

We currently do not offer international shipping. We are focused on serving our US customers at this time.

6. Address Accuracy

  • Please ensure your shipping address is correct at the time of purchase.
  • We are not responsible for packages sent to incorrect addresses provided by customers.
  • If a package is returned due to an incorrect address, you may be charged for reshipping.

7. Delivery Issues

  • If your tracking information shows your package as delivered, but you haven’t received it, please check with your local post office and neighbors.
  • If you’re unable to locate your package, please contact us within 14 days of the delivery date, and we’ll work with the shipping carrier to resolve the issue.

8. Customs and Import Duties

As we currently only ship within the US, there are no customs or import duties applicable.

9. Order Changes

Due to our quick processing times, we cannot guarantee changes to shipping addresses once an order is placed. If you need to change your shipping address, please contact us immediately, and we will do our best to accommodate your request.

10. Shipping Delays

While we strive to meet our estimated delivery timeframes, occasionally delays occur due to factors beyond our control (e.g., weather conditions, shipping carrier issues). We appreciate your understanding in these situations.

11. Lost or Damaged Packages

  • If your package appears to be lost in transit, please contact us, and we will work with the shipping carrier to locate it.
  • If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage, and we will arrange for a replacement to be sent.

12. Changes to This Policy

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website.

If you have any questions about our shipping policy, please contact us at urbantactilesbrand@gmail.com.